Account recovery in Finland

How it works from Finland

Everything happens online, so it doesn't matter where in the country you are. You tell us what happened on WhatsApp, we check which official routes are still open and tell you honestly whether we can help.

Identity checks, such as a video selfie or an ID upload, are always done by you on your own device. The platform makes the final decision about your account.

Where to start

• Instagram hacked and the email or phone changed: step-by-step guide
• Instagram account suspended or disabled: what to do first
• Facebook account or page taken over: recovery guide
• A fake profile using your name, photos or business: how to report it
• WhatsApp taken over after someone got your code: get it back yourself

Reporting a security breach in Finland

Traficom's National Cyber Security Centre (Kyberturvallisuuskeskus) takes reports of information security breaches and attempted breaches, such as phishing, from individuals, companies and organisations.

• The electronic service is free
• You can also send an anonymous tip
• The form gives advice for the most common incidents

Reporting and recovery are separate

Reporting a crime and recovering an account are two different steps: the platform decides about the account through its own process. Start with the platform's official recovery pages, and report to the authorities when money was taken, you're being blackmailed or someone is using your identity to deceive others. If money was stolen or you're being threatened, also report it to the police.

Warning signs of a fake recovery offer

Before you reply to anyone who offers to get your account back, you can paste their message into our scam message checker.

• Asking for your password or a login code
• Upfront payment in crypto or gift cards
• A guaranteed result “within hours”
• Claims of insider contacts at a platform

What we can help with

• Instagram account recovery

  Instagram account disabled or suspended? We prepare and follow up your appeal through Instagram's official channels. Free assessment, no passwords.

  BeforeSuspendedAfterRestoredHow we handle it

• Facebook account recovery

  Facebook account disabled, restricted or locked? We handle the review through Meta's official channels, including Pages and ad accounts. Free assessment.

  BeforeDisabledAfterActive againHow we handle it

• TikTok account recovery

  TikTok account banned or suspended? We prepare your appeal through TikTok's official process and tell you honestly if recovery is realistic.

  BeforeBannedAfterReinstatedHow we handle it

• YouTube channel recovery

  YouTube channel terminated, struck or hacked? We handle the appeal and recovery through YouTube's and Google's official processes. Free assessment.

  BeforeTerminatedAfterRestoredHow we handle it

• Hacked account recovery

  Email or phone number changed by a hacker? We guide recovery through each platform's official process and help you secure the account afterwards.

  BeforeEmail changedAfterBack with youHow we handle it

• Fake account removal

  Someone using your name, photos or brand? We report impersonation accounts through each platform's official forms and follow up until they are reviewed.

  BeforeImpersonating youAfterRemovedHow we handle it

• Content removal

  Leaked private images, exposed personal details or unlawful posts? We request removal through official platform and Google processes. Free assessment.

  BeforeOnlineAfterTaken downHow we handle it

• Frozen payment account recovery

  PayPal limited, Stripe payouts paused or Shopify Payments on hold? We prepare the documents and replies the provider asks for. Free assessment.

  BeforeFunds heldAfterPayouts resumedHow we handle it

Frequently asked questions