In short
Where do I report a hacked account?
Report it in your country while you start the platform's own recovery, because a police report doesn't give an account back. For example: the FBI's IC3 in the US, Report Fraud in England, Wales and Northern Ireland, 17Cyber in France, the police Onlinewache in Germany, INCIBE's 017 helpline in Spain, or a signed petition handed in to the police or prosecutor in Türkiye. Keep the platform's emails and screenshots as evidence.
Report and recover in parallel
- 1Start the platform's own recovery right away: only the platform can give the account back. All forms are on our official recovery links page.
- 2If money was taken, call your bank through its official number first.
- 3Collect evidence: the account name and profile link, the platform's emails or texts about changes you didn't make (with date and time), screenshots of messages sent in your name, and receipts of any payments.
- 4Report it through your country's official channel in the table below.
Official reporting channels by country
Each row comes from the official source linked under it.
| Country | Where to report | Good to know |
|---|---|---|
| Türkiye | A signed petition handed in person to the police station, the Chief Public Prosecutor's Office or a Cybercrime Branch office. | The national police (EGM) say not to scan and email it. For crimes prosecuted on complaint, the victim has to apply personally.Source: egm.gov.tr |
| United States | The FBI's IC3 (ic3.gov) for internet crime, including account takeover; ReportFraud.ftc.gov for fraud and scams; IdentityTheft.gov for identity theft. | The FTC says it can't resolve individual reports but shares them with more than 2,000 law enforcers.Source: ic3.govSource: reportfraud.ftc.gov |
| United Kingdom | Report Fraud (reportfraud.police.uk) in England, Wales and Northern Ireland; in Scotland, call the police on 101. | Forward suspicious emails to report@phishing.gov.uk.Source: reportfraud.police.ukSource: ncsc.gov.uk |
| Germany | The police's Onlinewache portal, which sends you to the right state police: the state where it happened, or your state of residence if it happened online or abroad. | The Onlinewache is not for emergencies: call 110.Source: portal.onlinewache.polizei.de |
| France | 17cyber.gouv.fr (Police nationale, Gendarmerie nationale and Cybermalveillance.gouv.fr) guides you to a report or complaint; complaints are filed at a police station or gendarmerie, or in writing to the public prosecutor. | THESEE takes online complaints when the hacker demands something from you or scams your contacts. Info Escroqueries: 0 805 805 817.Source: 17cyber.gouv.frSource: cybermalveillance.gouv.fr |
| Spain | INCIBE's free, confidential 017 helpline (also WhatsApp 900 116 117 and Telegram @INCIBE017); report the crime to the Policía Nacional or Guardia Civil. | INCIBE advises on what to do; the account itself is recovered through the platform.Source: incibe.es |
| Italy | Any police office, to formalise the complaint (denuncia). An online pre-complaint is only being trialled in some offices. | The “Segnalazioni” form on commissariatodips.it is not a complaint. Emergencies: 112 or 113.Source: commissariatodips.it |
| Netherlands | A police report (aangifte), by appointment, bringing the police's hacking form filled in beforehand; the Fraudehelpdesk (088-786 7372) for advice and reports about fraud. | Identity fraud: also contact the government's CMI, +31 88 900 10 00.Source: politie.nlSource: fraudehelpdesk.nlSource: rijksoverheid.nl |
| Brazil | A police report (boletim de ocorrência) with the Civil Police, in person or through your state's online police station. | If money was taken, contact your bank only through its official channels.Source: gov.br |
| United Arab Emirates | The Ministry of Interior's eCrimes platform (MoI UAE app), Dubai Police eCrime, Abu Dhabi Police's Aman service or the My Safe Society app. | Or your nearest police station; for help, call 999.Source: u.ae |
| Qatar | Financial cybercrime: the hotline 66815757, the Metrash2 app or cccc@moi.gov.qa. | Listed by Qatar Central Bank's national information security awareness campaign.Source: qcb.gov.qa |
| Finland | Traficom's National Cyber Security Centre (Kyberturvallisuuskeskus) takes reports of security breaches and attempts, such as phishing. | The online form is free, and anonymous tips are possible.Source: kyberturvallisuuskeskus.fi |
What a report can and can't do
A report records the crime and lets the authorities investigate. It does not restore your account: only the platform does that, through its own process. Report it in any case when money was taken, when you are being blackmailed or when someone is using your identity. In France, Cybermalveillance.gouv.fr notes that some banks ask for proof of the complaint before refunding fraudulent card payments.
Watch out for “help” that comes to you
- Strangers who offer to get your account or money back for an upfront fee: the Dutch Fraudehelpdesk calls this “recovery fraud”
- Calls or texts claiming to be the police or a government agency and asking for codes or payments
- Anyone asking for your password or a login code, whatever they say they are
How these offers work: account recovery scams.
Frequently asked questions
Do I need a police report to recover my account?
No. Platforms decide through their own recovery process, and a report doesn't change that. Report it anyway if money was taken, you're being blackmailed or your identity is being used.
My country isn't in the table.
Can you file the report for me?
No: a criminal report is made by the victim. We help with the platform side, recovering Instagram, Facebook, TikTok and other accounts through official processes only, and we never ask for passwords or codes.
Official sources
The platforms' own help and policy pages. We are not affiliated with them.
- EGM Cybercrime Department: frequently asked questionsegm.gov.tr
- FBI: Internet Crime Complaint Center (IC3)ic3.gov
- FTC: ReportFraud.ftc.govreportfraud.ftc.gov
- FTC: IdentityTheft.govidentitytheft.gov
- Report Fraud: report cyber crime and fraudreportfraud.police.uk
- NCSC: Report a scam emailncsc.gov.uk
- German police: Onlinewache portal (online crime reports)portal.onlinewache.polizei.de
- 17Cyber : Police nationale, Gendarmerie nationale et Cybermalveillance.gouv.fr (in French)17cyber.gouv.fr
- Cybermalveillance.gouv.fr : Piratage de compte, que faire ? (in French)cybermalveillance.gouv.fr
- Cybermalveillance.gouv.fr : L'hameçonnage aux couleurs d'Ameli / Carte Vitale (in French)cybermalveillance.gouv.fr
- INCIBE: Tu Ayuda en Ciberseguridad (017) (in Spanish)incibe.es
- Polizia Postale: denuncia per reati telematici (in Italian)commissariatodips.it
- Politie: Ik wil aangifte doen van hacken (in Dutch)politie.nl
- Fraudehelpdesk: contact (in Dutch)fraudehelpdesk.nl
- Rijksoverheid: Centraal Meldpunt Identiteitsfraude (CMI) (in Dutch)rijksoverheid.nl
- Ministério da Justiça: Tive perdas financeiras (in Portuguese)gov.br
- UAE government: Report cybercrimes onlineu.ae
- Qatar Central Bank: Report financial cybercrimeqcb.gov.qa
- Traficom NCSC-FI: Report an information security breachkyberturvallisuuskeskus.fi
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