How to contact platform support (official only)

In short

Which platforms have a phone number for account help?

Of the platforms in this table, Meta and Google say plainly there isn't one: Meta has no general public customer service phone number for Instagram, Facebook or WhatsApp, and Google says you can't call it for help signing in to your account. Most platforms handle account problems through their help center, in-app forms or chat, and Apple, Google and Steam say they never ask for your password or verification codes. Treat any “support number” from a search result, ad or comment with suspicion.

Official support channels by platform

Official support channels by platform
Platform	Official way to reach support	What the platform says
MetaInstagram · Facebook · Messenger	The Help Center and the Meta AI support assistant; human chat and email support come with a Meta Verified subscription. Read the guide	No general public customer service phone number. Meta says numbers claiming to be its support are potentially scams.Source: help.instagram.com
Meta ad accounts	Meta Business Support Home: select the restricted ad account and request a review. Read the guide	Meta says ad account reviews typically take 48 hours.Source: facebook.com
WhatsApp	Request a review from the ban message in the app (“This phone number can't use WhatsApp”). Read the guide	Send one request per phone number: contacting WhatsApp outside the review doesn't speed it up.Source: faq.whatsapp.com
TikTok	On the login screen, choose to recover the account and follow the steps; TikTok's support team reviews the request. Read the guide	If you signed up with another social media account, TikTok says to reset the password on that platform.Source: tiktok.com
YouTube	Chat and email with Creator Support for eligible creators, such as those in the YouTube Partner Program; for everyone else, the Help Center and the Help Community. Read the guide	Sign in to the eligible channel, or the chat option won't appear.Source: support.google.com
Google	Google's account recovery page. Read the guide	You can't call Google for help signing in, and Google says it doesn't work with any service that claims to provide account or password support.Source: support.google.com
Snapchat	Appeal from the lock message in the Snapchat app. Read the guide	Snapchat says opening support tickets outside the in-app appeal doesn't speed it up.Source: help.snapchat.com
Telegram	In the app: Settings, Ask a question. If you can't log in, the form at telegram.org/support. Read the guide	Telegram says it relies on volunteers for support. If a scammer is pretending to be you, contact @NoToScam.Source: telegram.org
X (Twitter)	The support request form for hacked accounts in X's Help Center. Read the guide	Send it from the email address on the account, with your username and the date you last had access.Source: help.x.com
Apple	Contact Apple directly through its official support channels; forward suspicious emails to reportphishing@apple.com. Read the guide	Apple says it never asks for your password or verification codes to provide support, and never asks you to turn off a security feature.Source: support.apple.com
Microsoft	The Sign-in Helper, then the account recovery form at account.live.com/acsr. Read the guide	Microsoft says its support agents aren't allowed to send password reset links or change account details.Source: support.microsoft.com
LinkedIn	The Report Unauthorized Account Access or Changes form in LinkedIn's Help Center. Read the guide	LinkedIn verifies that the account is yours before helping you regain access.Source: linkedin.com
Steam	Only through help.steampowered.com. Read the guide	Steam says neither Steam Support nor Valve employees will ever ask for your password or authenticator code.Source: help.steampowered.com
Yahoo	Yahoo Help Central: choose the product, then Contact Us where available (email, chat or help articles). Read the guide	Make sure any Yahoo support site you use has an address ending in yahoo.com.Source: help.yahoo.com
PayPal	After logging in, the Resolution Center or the bell icon on your Dashboard. Read the guide	If an email says your account is limited but the Resolution Center shows nothing, PayPal says it may be fake.Source: paypal.com
Stripe	Your Stripe Dashboard: upload the requested documents there to ask for a further review. Read the guide	Stripe recommends providing all available supporting documents, with details that match your Stripe account.Source: support.stripe.com
Shopify Payments	The notice in your Shopify admin and Shopify's email to the store owner; reply directly to that email. Read the guide	If the notice doesn't give you enough information, Shopify says to contact Shopify Support.Source: help.shopify.com

Before you contact support

Use only the routes in this table or on our official links page. A “support” page on any other domain isn't official.
No real support agent needs your password or a verification code. Apple, Google and Steam say so in writing.
Calls, DMs or comments offering “direct access” to platform staff are a classic recovery scam: check the message before you reply.
Write down dates and case numbers, and describe the problem clearly: our templates help.

Frequently asked questions

Does Instagram or Facebook have a customer service phone number?

No. Meta says it has no general public customer service phone number and that numbers claiming to be Meta support are potentially scams. See how to really contact Meta.

Can I call Google to get my account back?

No. Google says you can't call it for help signing in to your account, and that it doesn't work with any service that claims to provide account or password support. Use Google's own recovery page: see our Google account guide.

Someone called me saying they're from Apple Support.

Be careful: Apple warns that scammers can call from what looks like a real Apple number. Hang up and contact Apple yourself through its official channels. Apple says it never asks for your password or verification codes, or asks you to turn off security features.

Can you contact a platform's support team for me?

We have no special line to any platform. We work through the same official channels listed here, and we never ask for your password or codes. What we add is preparation: the right route, a clear request and follow-up. See how we work.

Official sources

The platforms' own help and policy pages. We are not affiliated with them.

How to contact platform support: the official channels